Preventive maintenance
Proactive maintenance programs that reduce faults and ensure continuous operation.
Maintenance and support
Reliable maintenance for continuous performance
Fast response, continuous performance, and lasting peace of mind through integrated maintenance contracts and close follow-up.
Request serviceMaintenance and support services
Preventive and emergency programs designed to preserve elevator availability and user safety.
Emergency support
Around-the-clock support for urgent faults with speed and precision.
Modernization and upgrades
Upgrade systems and sensors to improve elevator performance and efficiency.
Periodic inspection
Regular inspections to detect issues early and meet high standards.
Annual maintenance contracts
Flexible packages covering scheduled visits and emergency faults.
Service levels and response times
Clear priorities for urgent, high-priority, and standard maintenance requests.
Urgent response
Within 2 hoursFor critical cases.
Fast response
Within 6 hoursFor high-priority faults.
Standard response
Within 24 hoursFor general faults and requests.
Customer service portal
Track requests and reports easily
Submit service requests, follow ticket status, and review maintenance reports from one place.
- Submit service requests
- Detailed visit reports
- Alerts and reminders
- Manage contracts and invoices
Coverage across Saudi Arabia
Service regions and branches are managed from the website content settings.
Frequently asked questions
Is urgent support available?
Yes. Response levels can be configured according to the contract and incident priority.
Can I view maintenance reports?
Visit and follow-up reports can be viewed through the customer portal when enabled.
Planning a new project?
Talk to our specialists about the right elevator solution for your building.